Agents · New · From scratch

Build a new agent from scratch

Define the agent's identity, persona, and behaviour. You can attach knowledge, tools, and a policy pack after the agent is created.

Identity

Required. How this agent is named and addressed across the platform.

NameSlugAuto-generated from the name. Lowercase, digits, and hyphens only — must be unique within your org.Description (optional)0/400 characters.

Persona

Required for the agent's behaviour. The system prompt and greeting can be edited any time after creation.

GreetingFirst message the agent says to a new user. 0/240 characters.System promptDefines the agent's role, scope, and refusal posture. 0/8000 characters.

Quality

Tune how confident the agent must be before it commits to an answer.

Confidence thresholdWhen the agent's confidence in its answer drops below this, it asks for clarification or escalates. 0.0 to 1.0.

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Build a new agent from scratch

Identity

Persona

Quality

Glossary

An agent is a configured assistant that answers using your knowledge and your tools.